Terms and Conditions
Terms and conditions
Acceptance of order - our contract
When you place an order on our website, you will view an order confirmation page and receive an order confirmation email from Grand Prix Legends. This page and email confirm receipt of your order and its details, they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we debit your card and despatch the goods to you.
When you place an order on our website please make sure that your Account address is the address your credit/debit card is registered to. Your card authorisation process is checked against your Account address and if it is not correct your card will be declined and your order delayed until we receive the correct details from you. To prevent fraud, delivery to an alternative address is possible on 1st orders but delays may occur while extra security checks are carried out. We reserve the right to only send first orders to the registered payment card address. To help combat fraud we may select your order for further fraud screening. This will involve making a small charge to your card and then asking you the card holder to tell us how much that charge was for in order to prove that you have full control over the account. The amount taken will be deducted from your order total ensuring you will never pay any more
Try as we might, there may be occasions when a product will be mispriced on our website. Please be assured that we verify prices as part of our despatch procedure. If a product's correct price is lower than advertised on our site you will be charged the lower price. If a product's correct price is higher than advertised on our site, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation.
Pricing for overseas customers
All products shipped to overseas customers (excluding those from the EU) are VAT free and as such, the price stated on our website is that of the product only.
We offer three delivery services for UK mainland addresses so that you can choose the most suitable service for your needs.
Our standard service for UK orders is a 3-5 working day service. We offer the option to upgrade your delivery to a 2 working day or a next working day service. Deliveries can be dependant on our friendly courier drivers and postal workers. A despatch email is sent when parcels leave our warehouse.
European and Worldwide delivery can take up to 14 days after being despatched and are subject to customs clearance.
Please note, we cannot deliver to PO Box addresses overseas.
If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).
Most of our items are in stock awaiting despatch unless a pre-order message is shown below the items description.
To check stock availability please call our Customer Service Department on +44(0)844 887 8888 option 3.
All 'In Stock' orders that are received before 1pm, should be despatched from our warehouse the same day via Royal Mail or other couriers, subject to security checks and payment clearances.
When ordering mail-order goods from Grand Prix Legends for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering from Grand Prix Legends, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
Postage and packaging
The cost of postage and packing for items ordered is displayed automatically in your basket during the order process. You will have the option to upgrade to faster delivery services for UK mainland addresses when you checkout. Here is a breakdown of the delivery options available.
|2 working days||£7.99|
|Next working day||£9.99|
For European deliveries we calculate the postage and packaging rates per item ordered.
£10 for the first item and £5 per additional item ordered.
Due to higher shipping rates, all orders to the CHANNEL ISLANDS will be charged at the EU rate. Your shipping charge may be altered manually to represent this.
For overseas deliveries outside of Europe we calculate the postage and packaging rates per item ordered.
£20 for the first item and £10 per additional item ordered.
Please note some bulky items may trigger an additional charge to send to destinations overseas outside of Europe. This will be confirmed at time of purchase.
We only charge you delivery once per order, even if we send you more than one parcel. (The full delivery charge is charged on the first parcel despatched)
We accept most major credit and debit cards and we only process payment when an order is ready to be despatched. Please note, if you are paying with credit/debit cards we will obtain an initial authorisation code on receipt of your order if the item you ordered is not in stock.
Please note that the charge on your credit/debit card statement will be from Grand Prix Legends.
Other ways to order
You can order by Telephone on 00 44 (0) 844 887 8888, Fax on 00 44 (0) 844 887 8899 or by Post with UK Postal Orders or personal cheque. Cheques must be payable in pounds sterling and drawn on a UK Bank. Please write your full name and address on the back and make your cheque payable to 'Grand Prix Legends' then send to:
Grand Prix Legends
Unit 8 Quadrum Park
Old Portsmouth Road
Please note that when ordering by telephone, fax or post we require the product code which can be found on the website by hovering over the product/s in question. Please also state the size and colour you require if applicable.
For in stock items you can come down to our premises in Peasmarsh, Guildford and collect, PLEASE CALL 0844 887 8888 TO ARRANGE. We are open to customers from 9-5 during the week and 9-5 on Saturdays.
Gift vouchers are available in £25.00 denominations and can be ordered through our website, by post, fax or telephone. Product Code: GV25.
The Diecast Legends 'Double Moneyback' guarantee
If you have placed an order for a model car with us prior to its release, and we fail to deliver that model to you, we will pay you double the price of the model. The price relates to the price of the model at the time of your order.
Offer only applies to the following manufacturers: Minichamps, Mattel, Kyosho, Sun Star, Spark, IXO, Norev and Mondo Motors.
The 'Double Moneyback' guarantee does not apply:
- To any manufacturer not mentioned in the above list.
- If the manufacturer cancels a model.
- To models that have already been released.
- In instances where customers have pre-ordered more than one example of a replica.
- If the manufacturer puts a model's release date back and we are unable to deliver the model on a date previously stated by Grand Prix Legends.
Due to the split shipments of some manufacturers, not all back orders can be met immediately after a model's release. If your back order is not met within the first shipment, it will be fulfilled in the second shipment at a later date, and is therefore not applicable to the 'Double Moneyback' guarantee.
The 'Double Moneyback' guarantee only applies to orders placed on or after 1st March 2007.
Please note that if a model comes into stock and your credit or debit card declines, then we will make every endeavour to try and contact you to obtain your updated card details. This we may do by e-mail, by letter, or by phone. If after 14 days we have not had any response from you then we reserve the right to cancel your order, as we will assume that it is no longer required. In this instance the Double Moneyback Guarantee will not apply, as we cannot hold models indefinitely for our customers.
Lowest price guarantee
We promise we won’t be beaten on price
Whenever you shop with us at Grand Prix Legends, we want you to know you’re not only receiving high quality product and a great service but also good value.
We try to set competitive prices. However, if you find something at a cheaper price, we’ll not only match it but reduce it by a further £1. If you have already placed your order, and subsequently find it cheaper elsewhere, we’ll credit you the difference plus £1 (up to seven days after despatch).
We try and ensure we remain competitive with all other retailers but cannot monitor prices of all our items on a daily basis due to the number of different products we sell.
If you do find a better price than we offer, please contact us at: firstname.lastname@example.org.
Please include the following details:-
- Your name (and order number if applicable).
- The product price and our product code for the item you are interested in purchasing or have already purchased.
- Weblink to the in-stock product on the competitor's website.
- Details and contact number of the shop or website offering a better price on an in-stock item (you must include complete weblinks).
- If possible, please attach a screen shot of the web page.
We will then do the following within 48 hours Monday-Friday exc. Bank Holidays:-
- Check the pricebeat meets our terms and conditions and is valid
- If Valid we will then send you a specific offer code to use on our website within 2 days of issue that will reduce the price of the item in your basket
If you have already ordered we will reduce your existing order to match the price beat. Make sure you let us know your order number if this is the case.
If your order has already been despatched we will credit your customer account with the difference. You can then use this credit on backorders or future orders. Please call us on 0844 887 8888 or email email@example.com when you would like to use your credit.
Terms and conditions
On eBay or other marketplace type websites, we will only price beat buy it now prices, from registered business sellers. We do not price beat auction or current bid prices or items that have ended.
We can only price beat competitors based in the UK. We cannot beat any overseas sellers or sellers selling in any currencies other than GBP.
We can only price beat competitors that have the product in stock and available. We cannot price beat sellers selling out of stock products. We cannot offer the lowest price guarantee on pre-orders. We will price beat as soon as items are released but we cannot confirm other vendors’ prices until the item is actually in stock or available.
We can only price beat against prices available to the general public without any additional sign up required. We cannot price beat members only prices and offers.
We will only price beat items like for like. The item on the competitors site must match the product we are selling in model, colour and size.
We cannot beat prices from out of date literature.
Lowest price guarantee cannot be used in conjunction with other promotional offers or diecast club membership.
Lowest price guarantee can only be used by UK customers shipping to a UK address excluding the Channel Islands.
We can only price beat genuine businesses and will not price beat illegal or fake websites. We would like to advise that there are many illegal/fake sites selling Belstaff jackets. For your information Belstaff has provided a link listing many of the fake sites to be aware of. Please click here to view the list. We cannot price beat against any of these listed sites and we will always check any others with our supplier before confirming the price beat.
Before you email us, make sure you have found the best price as we will only price beat an item once.
We will price match up to 7 days after we have despatched your order.
Lowest price guarantee is applied to the total order - The product and the delivery charge. For example if a UK retailer is selling a model car for £25 with free delivery. We will ship the car to you for £24 including delivery. If a competitor is selling a T-shirt for £19.99 with £3.95 postage we will ship the item to you for £22.94.
Where an item is being price beaten within an order of multiple items, any non price beaten item’s delivery will be charged at the prevailing rate.
Proof of price is required and this will be checked before the price match is verified.
Your unique price beat discount code will be valid for two days from the time we email it to you and can only be used once by yourself for the product you have specified.
No price rise guarantee
Our 'No Price rise' guarantee came to an end on 31st December 2008. For all orders placed from 1st January 2009, if the manufacturer increases its price, we will charge the new RRP.
The 'No Price Rise' guarantee will still be honoured on all orders placed before 31st December 2008.
You cannot add items to orders placed before 31st December 2008
You will not be able to combine promotional offers.
View our Returns policy .
How to cancel an order or stock item
You must provide notice of cancellation in writing and it must be posted to Grand Prix Legends, Unit 8 Quadrum Park, Old Portsmouth Road, Guildford, Surrey, GU3 1LU, fax on +44(0) 844 887 8899 or email firstname.lastname@example.org
We will not accept cancellations via telephone.
Products purchased during our Sale periods are subject to our standard Returns policy.
Please click here to view our Size guide. Please note measurements are approximate and vary from manufacturer to manufacturer.
Videos and DVDs
The VHS videotapes we sell are aimed at the UK market, and have been recorded in PAL format (Phase Alternation Line). This means that the tape will not be compatible with either NTSC, or SECAM players. Please check carefully with your VHS guide to ensure that it is capable of playing PAL format videotape, before making a purchase.
The DVDs we sell are primarily created using the PAL formatting system, and are region code free (also known as region 0). However, a selection of our DVDs are made from footage that was recorded using the NTSC formatting system, or have been given a specific region code. If you are purchasing a DVD that has been recorded using the PAL formatting system, you will experience a loss of picture quality if you play it on an NTSC machine, and vice-versa. If you purchase a DVD that has been given a Region Code of 2, then it will not work at all on a machine outside of that Region. You should find the information regarding the technical aspects of a specific disc within the copy of that product.
For your assistance, please refer to the chart below for an explanation of which region code you fall into. Please check carefully to ensure that the DVD you are interested in is compatible with your player, before making a purchase. If you are unsure of the region codes of any of our discs, please email email@example.com and we will be pleased to assist.
|0||No Region Coding (Will play in all regions)|
|1||United States of America and Canada|
|2||Europe plus Turkey, Egypt, Arabia, Japan and South Africa|
|3||Korea, Thailand, Vietnam, Borneo and Indonesia|
|4||Australia, New Zealand, Mexico, South America and the Caribbean|
|5||India, Africa, Russia and former USSR Countries|
|6||Peoples Republic of China|
|9||Expansion (often used as region free)|
Use of images and product copy
The images and copy which appear in our catalogues and on our website are the copyright of Grand Prix Legends. They may not be used, copied or reproduced in any form whatsoever without our express written permission. We do allow our images to be used copyright free at a cost of £60 per image. Should these images be used without permission, we reserve the right to increase the charge to £100. Any enquiries please email firstname.lastname@example.org.
Frames are not included unless stated in the product description.
We automatically send out our own catalogues to all our customers. If you would like to stop receiving catalogues please write to us at the address above or email email@example.com. If however, you would like to receive our catalogues please email Customer Services as above or enter your details online.
We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods or colour may occur. We reserve the right to inform the customer of any incorrect information before payment is taken.
Credit Card Chargebacks
When you contact your credit card company to report a transaction as unknown or not authorised – this is known as a “chargeback”.
The name that will appear on your statement for any credit card transaction made with us will be Grand Prix Legends. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Cancelling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you and could damage your credit rating.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
A) Re-charge the credit card you used to make the payment for the full amount, plus an additional £30 to cover our administration costs.
B) Issue a claim via the appropriate legal service – This may affect your credit rating and leave CCJ’s against you.
If you request a chargeback after a refund has been issued, you will be liable for a charge of £30 to cover our administration costs and any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued, If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.